Information about shipping
Orders are delivered from Monday to Friday from 9 to 17. As each order is unique, shipping costs vary depending on the destination.
Shipments are free in Italy with orders over € 100
For orders below € 100 the costs are as follows:
|IT Standard Delivery||2-4 working days||5 €|
|EU Standard Delivery||3-5 working days||15 €|
Packages are generally sent within 2 days of receipt of payment and are shipped with tracking.
Shipping costs include handling and packaging charges and postal charges. We advise you to group your items in one order. We can not group two separate orders separately, so shipping costs will be charged for each one.
Please note that our shipping times should only be used as a guide and are based on time at the time of shipment. The eGra Concept Store can not take responsibility for the delayed customs clearance or failed payment, but we will try to minimize any delays.
Orders and Payments
When you find an article you like, select the size (for each article there is a guide to sizes) and quantity, then “Add to cart”. You can continue shopping and add more items to your cart, or proceed to checkout.
Once the desired items have been added to the cart, you can complete the order by paying through Paypal.
If for any reason the payment by Paypal is not concluded, after 30 minutes the order will be canceled automatically and the products will be available again.
Once the payment has been submitted, you will receive an e-mail confirming the payment made. The order will then be sent directly where you have chosen to receive it.
During the holiday season, due to the large number of visitors and the high number of orders, shipments may be delayed with respect to the times indicated. Example: If you want to make a Christmas gift to get the package by December 25, we suggest you send the order at least 10 days in advance.